• Warranty limited to the structural components (hardware) and accessories by product.
  • Hardware items have a lifetime warranty against manufacturer’s defects in materials and workmanship.
    • Some non-critical parts such as internal bungee cords may be exempt from the lifetime warranty.
  • Accessories, (including bags, lights and shipping cases.) are subject to a warranty period of one year from the date of purchase against manufacturer’s defect in materials and workmanship.
  • Printing: Dye-sub prints are warranted against fading for 6 months
  • Podium Tops: Inherent in this material can be varying color and pattern as well as some minor “strikes” or “scratches”. Podium tops are guaranteed to arrive in new, good working condition.
  • Custom built products: These panels should arrive in new, good working condition, but do not carry the standard Limited Warranty.
  • Accessories and Consumable Products: These products are warranted against manufacturer’s defects in material and workmanship and should arrive to you in new, good working condition.
    • Examples of products that fall into this category are bags, zippers, light bulbs, shelves, brackets, wraps, tape, spare screws, velcro tape, and other similar products.
• The conditions of the warranty are:
  • Products shall have been subject to only normal use and service and shall not have been misused, neglected, altered, improperly set up or otherwise damaged
  • There shall be no evidence of tampering or deliberate misuse or destruction.
  • UPS packaging standards should be maintained. (Freight Damage not covered).
• Determination of defects:
  • Defects to products will be determined solely by the manufacturing facility and not by any representative, distributor or dealer for the company.
  • Upon determination of a defect, APG Exhibits' sole obligation will be to repair or replace the defective part with same or similar product.
  • Return of any alleged or defective part must be return authorized (RA) before it is returned.
  • The party making the claim must prepay all return shipping costs.
  • If a return for repair is needed, returns must be made within 30 business days of the Return Authorization (RA).
• RETURN POLICY
  • Verify each shipment immediately upon receipt against packing list to ensure accuracy.
  • If a discrepancy is found, please contact our Customer Service Department immediately.
  • We will accept an even price exchange of standard products within ten working days from delivery from our warehouse with no restocking fees.
  • Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact our Customer Service Department for a determination.
    • We will carry out a full inspection of products before deciding whether or not to accept the return.
    • All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date.
• Freight Damage:
  • Products arriving damaged in shipping is a ‘non-warranty issue’ and claims must be made to our Customer Service Department within three business days of receiving product.
  • Digital photos may be required to document damage to the shipping container and/or product.
  • Please be sure to sign for the package(s) as ‘damaged’.
  • Upon authorization to return the damaged product, all returns must be made within 30 days of delivery.